[vc_row][vc_column][martfury_empty_space height=”90″][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:34|text_align:center” use_theme_fonts=”yes” el_class=”mf-semibold” css=”.vc_custom_1714389494120{margin-top: 0px !important;margin-bottom: 0px !important;}”][martfury_empty_space height=”120″][martfury_faqs title=”SHIPPING” faqs=”%5B%7B%22title%22%3A%22What%20Shipping%20Methods%20Are%20Available%3F%22%2C%22desc%22%3A%22We%20offer%20local%20shipping%2C%20for%20items%20purchased%20from%20producers%20and%20sellers%20within%20a%20five%20mile%20radius%2C%20next%20day.%20%20We%20also%20offer%20national%20shipping%2C%20normally%20delivered%20on%20a%202-3%20day%20basis.%20%20As%20Seller’s%20shipping%20terms%20can%20differ%2C%20please%20see%20their%20terms%20and%20conditions%20for%20more%20details.%22%7D%2C%7B%22title%22%3A%22Do%20You%20Ship%20Internationally%3F%22%2C%22desc%22%3A%22No.%20%20We’d%20love%20to%20one%20day%20however%2C%20as%20a%20start%20up%2C%20we’re%20concentrating%20on%20ensuring%20our%20hyper-local%20service%20is%20second%20to%20none.%20%20When%20we’ve%20done%20that%2C%20we%20may%20well%20look%20to%20bring%20you%20the%20best%20artisan%20produce%20from%20across%20the%20globe.%22%7D%2C%7B%22title%22%3A%22How%20Long%20Will%20It%20Take%20To%20Get%20My%20Package%3F%22%2C%22desc%22%3A%22Our%20local%20deliveries%20are%20next%20day.%20%20National%20deliveries%20are%20normally%20received%20within%20two%20to%20three%20days%20however%20please%20make%20sure%20to%20read%20each%20seller’s%20terms%20and%20conditions%20for%20their%20specific%20timelines.%22%7D%5D”][martfury_empty_space height=”30″][vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”][martfury_empty_space height=”75″][martfury_faqs title=”PAYMENT” faqs=”%5B%7B%22title%22%3A%22What%20Payment%20Methods%20Are%20Accepted%3F%22%2C%22desc%22%3A%22We%20accept%20all%20major%20cards%20including%20Visa%2C%20Matercard%2C%20Maestro%2C%20and%20American%20Express.%20%5Cn%20We%20also%20accept%20Apple%20Pay%2C%20and%20Google%20Pay.%22%7D%2C%7B%22title%22%3A%22Is%20Buying%20On-Line%20Safe%3F%22%2C%22desc%22%3A%22All%20of%20our%20payments%20are%20secured%20by%20Stripe%2C%20one%20of%20the%20World’s%20fastest%20growing%20payment%20processing%20companies%20who’s%20clients%20include%20Deliveroo%2C%20Spotify%2C%20Allianz%2C%20and%20Booking.com.%20%20We%20chose%20Stripe%20because%20we%20believe%20they’re%20the%20best%2C%20and%20most%20secure%2C%20at%20what%20they%20do.%20%20Their%20platform%20also%20includes%20a%20number%20of%20anti-fraud%20measures%20including%20machine%20learning%20technologies%20and%20a%203D%20secure%20checkout.%20%22%7D%5D”][martfury_empty_space height=”30″][vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”][martfury_empty_space height=”75″][martfury_faqs title=”ORDERS & RETURNS” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20place%20an%20Order%3F%22%2C%22desc%22%3A%22To%20place%20an%20order%20simply%20select%20from%20the%20great%20produce%20available%2C%20add%20it%20to%20your%20cart%2C%20and%20follow%20the%20secure%20check%20out%20process.%20%20Once%20you’ve%20placed%20your%20order%20will%20keep%20you%20updated%20with%20the%20Seller’s%20order%20processing%20and%20delivery%20progress%20by%20email.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Cancel%20Or%20Change%20My%20Order%3F%22%2C%22desc%22%3A%22As%20the%20majority%20of%20our%20items%20are%20ultra%20fresh%20it%20usually%20not%20possible%20to%20cancel%20them%20once%20they%20have%20been%20processed.%20%20Prior%20to%20this%20point%20you%20may%20be%20able%20to%20cancel%20your%20order%20by%20logging%20into%20your%20account%20and%20following%20the%20instructions%20given%20in%20the%20%5C%22My%20Orders%5C%22%20section.%20%20Please%20note%20that%20returns%20policies%20can%20be%20unique%20to%20each%20Seller%2C%20so%20please%20check%20their%20individual%20Store%20policies%20for%20more%20details.%20%22%7D%2C%7B%22title%22%3A%22Do%20I%20need%20an%20account%20to%20place%20an%20order%3F%22%2C%22desc%22%3A%22No%2C%20you%20can%20check%20out%20without%20registering%20if%20you%20wish.%20%20Joining%20is%20simple%20though%2C%20and%20we%20encourage%20you%20to%20do%20so%2C%20as%20we%20often%20have%20special%20offers%20from%20our%20Sellers%20which%20we%20make%20available%20to%20our%20loyal%20members.%22%7D%2C%7B%22title%22%3A%22How%20Do%20I%20Track%20My%20Order%3F%22%2C%22desc%22%3A%22All%20orders%20include%20a%20tracking%20link.%20%20This%20will%20be%20provided%20to%20you%20by%20email%20once%20shipped.%20%20Simply%20click%20the%20link%20to%20follow%20your%20order’s%20progress.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Return%20a%20Product%3F%22%2C%22desc%22%3A%22Depending%20on%20the%20Seller’s%20policies%20you%20may%20be%20entitle%20to%20a%20refund%2C%20or%20to%20return%20your%20produce%2C%20if%20the%20quality%20that%20you%20expect%20hasn’t%20been%20met.%20%20In%20the%20first%20instance%20it’s%20important%20to%20contact%20the%20Seller%20through%20their%20Fresh%20Directory%20Store.%20%20Most%20Sellers%20will%20require%20time%20stamped%20evidence%20of%20any%20product%20issues%20(e.g.%20a%20photograph%20taken%20as%20soon%20as%20you%20receive%20your%20delivery).%20%20They%20will%20then%20provide%20you%20with%20the%20details%20you%20need%20to%20complete%20the%20process.%20%20%22%7D%2C%7B%22title%22%3A%22What%20if%20a%20Seller%20refused%20to%20offer%20a%20refund%3F%22%2C%22desc%22%3A%22Whether%20or%20not%20a%20Seller%20will%20offer%20a%20refund%20depends%20on%20their%20terms%20and%20conditions%20which%20are%20available%20through%20their%20Fresh%20Directory%20Store.%20%20If%20you%20receive%20produce%20that%20is%20gone%20off%2C%20or%20not%20what%20you%20ordered%2C%20or%20if%20you%20feel%20like%20a%20Seller%20has%20treated%20you%20unfairly%2C%20we%20have%20a%20disputes%20resolution%20process%20where%20we%20will%20attempt%20to%20work%20with%20all%20parties%20to%20find%20a%20solution.%20%20If%2C%20after%20contacting%20your%20Seller%2C%20things%20aren’t%20resolved%20to%20your%20satisfaction%20please%20get%20in%20touch%20with%20us%20directly.%22%7D%5D”][martfury_empty_space height=”40″][/vc_column][/vc_row][vc_row css=”.vc_custom_1511409157056{background-color: #f1f1f1 !important;}”][vc_column][martfury_empty_space height=”120″][vc_column_text]

We’re Here to Help ! Contact us

[/vc_column_text][martfury_empty_space height=”120″][/vc_column][/vc_row]

Main Menu